REFUND AND RETURNS POLICY

At GARDENZIMOTECH, we strive to ensure our customers are satisfied with their purchases. However, we understand that sometimes items need to be returned or refunded. This Refund and Returns Policy outlines the process and conditions for returning products and receiving a refund.

1. Returns Eligibility

You may return products within 30 days of purchase if:

  • The item is unused, undamaged, and in its original packaging.
  • The product is defective or damaged during delivery.
  • You received the wrong product.

2. Non-Returnable Items

Some items are non-returnable, including:

  • Custom or personalized items.
  • Perishable goods such as plants or seeds.
  • Gift cards and downloadable software.

3. Return Process

To initiate a return, follow these steps:

  1. Contact our customer service team at info@gardenzimotech.net or call (812) 824-5274 to inform us about the return.
  2. Provide your order number, a description of the item, and the reason for return.
  3. After approval, you will receive instructions on how to return the item.

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

4. Refund Process

Refunds will be issued to the original payment method once the returned item is received and inspected. Please allow 5-7 business days for processing. If a refund is issued to your credit card, the time it takes for the funds to appear in your account may vary depending on your bank.

5. Exchanges

If you would like to exchange an item, please contact our customer service team to check availability of the desired product. Exchanges are subject to availability and must be done within 30 days of purchase.

6. Defective or Damaged Items

If you receive an item that is defective or damaged, please contact us within 7 days of receiving the product. We will offer a replacement or full refund based on your preference.

7. Late Returns

Any returns received after the 30-day period will not be eligible for a refund, exchange, or store credit.

8. Shipping Fees

Shipping fees are non-refundable unless the return is due to an error on our part.

Last Revised: DECEMBER 5, 2024